Nama kelompok :                Budhi H. (11213798)     

                                            Erwinsyah P. (12213978)

                                            Nur Rizki Aziz (16213628)

                                            Riza A. (17213865)

                                            Subhan Amin (18213652)

                                            Trio Ahmad S. (18213989)

Part A (For Audio 21-30)

Which problems do they mention ? And how is the solution ?

Answer :

21. problem : The instructions television is missing

       solution : calling costumer service and ask new instructions

22. problem : remote control projector is missing

       solution : calling costumer service and ask to send new remote control

23. problem : coffe machine is broken

       solution : order new coffe machine, the model silva 542

24. problem : can’t deliver any books this week

       solution : mybe, delivery for next week

25. problem : delivery is late for drink water

       solution : call costumer service

26. problem : the printer doesn't work

       solution : replacing a new printer

27. problem : can’t speak to Rodolf Hernandez for air conditioning is broken

       solution : ask to call back

28. problem : no instruction on the package microwave

       solution : costumer service send a new instruction

29. problem : a piece missing and the invoice is incorrect

       solution : complain to Mike Wang.

30. problem : wrong part 

       solution : returning a wrong part and get refund

Part B

Listen to extracts 1-8. Where (a-e) can travelers hear or say these things ?

A) In a taxi

B) At an airport

C) At a railway station

D) At a hotel

E)  On a plane

Answer :

1. At an airport

2. On a plane

3. At an airport

4. In a taxi

5. At a railway station

6. On a plane

7. At a railway station

8. At a hotel

Part C

Listen to each part of the recording. Then answer these question

Part 3

1. What time is the next train to Manchester ? The next train to Manchester at 4.40

Part 2

2. Which flight is boarding at gate 23? Flight JA327

Part 3

3. What time does the train leave ? The train leave at 8.25

4. Which platform does it leave from ? Platform 7

Part 4

5. The Passenger choses a flight. What time does it leave ? flight at 9.30

6. When does the flight arrive ? arrived at 11.45

7. What is the flight number ? BA341